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Integrated Health and Care Front Door Service

Islington
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The new Integrated Health and Care Front Door Service in Islington is operational as of the Tuesday 1 October 2024. 

This is a new health and care model that was developed jointly by Whittington Health and Islington's Adult Social Care Services and is based at 222 Upper Street. 

The service is designed to act as a single point of access for all adult social care, urgent community health and hospital discharge referrals for Islington residents.

By creating this single point of access, the service hope to achieve a timelier response to residents' care needs with care plans developed and delivered in a more holistic, multi-disciplinary and coordinated way.

The Integrated Health and Care Front Door Service want to enable residents to live healthy independent lives for as long as possible in their own homes, or the place they call home, and this new model help us towards achieving this ambition. 

How does this affect you?

As a GP or a practice nurse if you would like to refer to any of the following 4 services:

  • Islington District Nursing service
  • Urgent community therapists (formerly part of REACH)
  • Localities Therapies General Rehab/Fall (formerly part of REACH)
  • Localities Therapies Stroke/Neuro and SLT (formerly known as CRT or ICRT i.e. Islington Community Neuro-Rehabilitation Team)

Use the referral form called Islington Integrated Health Referral Form – District nursing and Community Therapists and email it to rapidaccess@islington.gov.uk

Contact the Islington Integrated Health and Care Front Door team if you have any specific operational questions on 020 7527 2299. 

The processes for referring your patients to adult social care services for assessment or raising a safeguarding issue remain the same using the referral forms available at the bottom of this page.

Eligibility Criteria

Inclusions

  • people with physical/sensory disabilities
  • older people
  • their friends and/or family.

How to Refer

Integrated Health and Care Front Door

020 7527 2299

Contact the team if you have any specific operational questions.

Emergency Duty Team

020 7226 0992

For emergencies outside of normal office hours, call the Emergency Duty Team.

Islington Adult Social Care Request for Service Form

https://forms.office.com

For requests for a Care Act Assessment, an Occupational Therapy Assessment, or a review of an existing care package.

Islington Adult Social Care Safeguarding Concern

https://forms.office.com

Please use this form for any safeguarding concerns. 

EMIS form

Referral methods: Email

Referrals for Islington Adult Social Care Service
This includes a request for a Care Act assessment, an Occupational Therapy Assessment and/or a review of existing care packages.

Referrals for Safeguarding Concern 
This is for any concerns you have about a patient’s care. (For urgent support call the Emergency Duty team using the number above)  

Complete the Social Care and Rehabilitation Team Referral – Islington and send to ASCReferrals@islington.gov.uk

Where to find the form

  • Islington: ISL Global Documents > Social Services folder

Referrals for Islington Integrated Health and Care
The integrated referral form available on EMIS has been collaboratively designed to streamline referrals to the following 4 services:

  • Islington District Nursing service
  • Urgent community therapists (formerly part of REACH)
  • Localities Therapies General Rehab/Fall (formerly part of REACH)
  • Localities Therapies Stroke/Neuro and SLT (formerly known as CRT or ICRT i.e. Islington Community Neuro-Rehabilitation Team)

If the person you are referring has multiple health needs, they can all be consolidated within this form, rather than submitting separate referrals for these community services.

Complete the Islington Integrated Health Referral Form – District nursing and Community Therapists and send to rapidaccess@islington.gov.uk

Where to find the form

  • Islington: ISL Global Documents > Community Services

Self-referral

https://www.islington.gov.uk

Self-referrals involve a social care needs assessment. Find out more on the Islington Council website.

Locations

Islington Council

4th Floor, 222 Upper Street N1 1XR

Review date: Tuesday, 03 March 2026