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Integrated Health and Care Front Door Service

Islington
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The Integrated Health and Care Front Door Service in Islington is a new health and care model that was developed jointly by Whittington Health and Islington's Adult Social Care Services and is based at 222 Upper Street.

The service is designed to act as the point of access for all adult social care, hospital discharge referrals and for referrals into four community health services (district nursing, General rehab and falls therapists, stroke/neuro and speech and language therapists and urgent community therapists).

The service aims to provide a timely response to residents' care needs with care plans developed and delivered in a more holistic, multi-disciplinary and coordinated way.

The Integrated Health and Care Front Door Service aims to enable residents to live healthy independent lives for as long as possible in their own homes, or the place they call home, and this new model help us towards achieving this ambition.

How does this affect you?

This service is for you if you would need to refer to adult social care, safeguarding or to any of the following four community health services:

  • Islington District Nursing
  • Urgent Community Therapists (formerly part of REACH)
  • Localities Therapies General Rehab/Fall (formerly part of REACH)
  • Localities Therapies Stroke/Neuro and SLT (formerly known as CRT or ICRT i.e. Islington Community Neuro-Rehabilitation Team)

Use the referral form and process detailed below.

Contact the Islington Integrated Health and Care Front Door team if you have any specific operational questions on 020 7527 2299. 

Eligibility Criteria

Inclusions

  • Islington resident 
  • people with physical/sensory disabilities
  • older people
  • their family/loved ones.

How to Refer

Integrated Health and Care Front Door

020 7527 2299

Contact the team if you have any specific operational questions.

The Integrated Health and Care Front Door service is operational Mon-Fri, 9am-5pm.

Emergency Duty Team

020 7226 0992

For any urgent adult social care and safeguarding request outside of working hours, contact the Emergency Duty Team using the number provided above.

Rapid Response

020 7288 3670

Any urgent requests for community health to avoid hospitalisation or further deterioration in the community should be directed to the Rapid Response team.

EMIS form

Referral methods: Email

For Adult Social Care: This includes a request for a Care Act assessment, an occupational therapy assessment and/or a review of existing care packages. Complete the ASC access referral form and send to ASCReferrals@islington.gov.uk.

For safeguarding: This is for any concerns you have about a patient’s care. Complete the Safeguarding access referral form and send to ASCReferrals@islington.gov.uk. For urgent support, call the Emergency Duty team.

Where to find the form

  • ISL Global Documents > Social Services

For district nurses and community therapists: If the person you are referring has multiple health needs, they can all be consolidated within the integrated referral form, rather than submitting separate referrals for these community services.

The integrated referral form has been collaboratively designed to streamline referrals to the following four services:

  • Islington District Nursing
  • Urgent community therapists (formerly part of REACH)
  • Localities Therapies General Rehab/Fall (formerly part of REACH)
  • Localities Therapies Stroke/Neuro and SLT (formerly known as CRT or ICRT i.e. Islington Community Neuro-Rehabilitation Team)

Complete the Islington Integrated Health Referral Form – District Nursing and Community Therapists and send to rapidaccess@islington.gov.uk.

Where to find the form

  • ISL Global Documents > Community Services

Self-referral

Islington Adult Social Care Request for Service Form
Patients can complete an Adult Social Care online self-referral form if they would like to request any support from Islington Adult Social Care for themselves or on behalf of somebody else. 

Islington Adult Social Care Safeguarding Concern Form
Patient can also complete a Safeguarding online self-referral form to inform of any concerns they have about their own safeguarding or for a local resident or family member.

Locations

Islington Council

4th Floor, 222 Upper Street N1 1XR

Review date: Thursday, 04 June 2026