GPIT

NCL Wide

The NCL GP IT service provides and supports information technology that is essential for GP surgeries to run in an efficient and effective manner.

The GP IT Service Desk opening hours are Monday to Friday, 8am-6.30pm.

Weekend opening times are Saturday, 9am-5pm.

The team can be contacted via telephone or email:

t: 020 4506 6006 (option 2)
e: nclicb.ict@nhs.net

Service Now allows you to make certain IT requests online without the need to contact the GPIT service desk. (Log in via ncld.nhs.uk email address)

Service Portal - Service Portal NHS (service-now.com)

If you have an out of hours priority one issue which you need to log (e.g. a service failure or outage which has affected a site), please use the below contact details:

Asim Khan (primary contact) t: 07786 515 085 e: asim.khan3@nhs.net
Tomi Somolu (secondary contact) t: 07920 190 484 e: tomi.somolu@nhs.net

See the full GP IT contacts list below.

Project Request Forms and Additional Service Requests

For new and existing Project Request Forms and/or Additional Service Requests, submit all enquiries to

e: nclicb.nclgpitprojects@nhs.net

NCL ICB GP IT Facilitators

The GP IT Facilitators can be contacted for non-urgent IT assistance around the use of clinical systems, basic IT training, and to provide general advice and guidance relating to GP IT configurations.

e: nclicb.nclprimarycareit@nhs.net

EMIS-related support

e: nclicb.itandsystems@nhs.net

Service delivery escalations

Tomi Somolu, NCL GP IT Support Manager

t: 07920 190 484
e: tomi.somolu@nhs.net

Amir Rahman, NCL GP IT Support Manager

t: 07775 540 913
e: amir.rahman@nhs.net

Nezila Nazimuddin, NCL Senior GP IT Facilitator

e: nezila.nazimuddin@nhs.net 

Asim Khan, NCL Primary Care Service Delivery Manager

t: 07786 515 085
e: asim.khan3@nhs.net

The NCL GP IT team has now (September 2023) completed a project to replace the legacy backup services within primary care for the practice shared drive folder with a cloud-hosted backup service.

This service is monitored and maintained by the GP IT team, meaning there is no longer any requirement to change backup tapes daily or check that the previous night's backup was successful.

Practices are asked to retain their current backup tapes, should the GP IT team need to perform a historic data restoration for data backed up prior to the new service deployment. NCL ICB will advise once these tapes are no longer required and the process for safe destruction.

For any questions or concerns, contact the GP IT Service Desk.


Review date: Sunday, 28 July 2024