The General Practice Staff Survey (GPSS) aims to give a voice to staff working in general practice organisations because their voice counts. The survey will help develop an understanding of their experience of working in general practice, which will in turn support improvements to working experience and resultantly, recruitment and retention of staff.

The NHS has conducted an annual staff survey for more than twenty years across many NHS organisations including ICBs and acute providers. However, this will be the first year for NCL ICB to participate in the voluntary national rollout of the survey to include general practice.

The GPSS is run independently by Picker (the only approved NHSE contractor to provide NHS Staff Survey services) to the highest standards of quality and accuracy. Responses are kept confidential and anonymous and are only analysed and aggregated by Picker, thereby ensuring no individual is identifiable.

2024/25 National General Practice Staff Survey Timeline

Survey Results

Results are expected to be available to practices, PCNs and Federations in spring 2025.

As per NHS confidentiality standards, results can only be provided to organisations with more than 10 responses - reports will not be provided where anonymity could be compromised. Picker will identify the minimum number of responses before suppression is applied to ensure anonymity is protected. This threshold serves two purposes:

1. Disclosure control: to ensure respondent confidentiality is maintained.
2. Statistical robustness: results based on low numbers cannot be interpreted as representative.

The GPSS practice level results will not be publicly available. Practice, PCN and Federation results will not be shared with the ICB - the ICB will only receive aggregated ICB footprint data.

Next Steps

For organisations that would like to participate in this year’s survey, please complete the national Staff List template and return to nclicb.pcstrategy@nhs.net by Saturday 31 August 2024.

Please refer to the step-by-step guide on how to populate the template. Further guidance about the survey can be found in the guidance for employer organisations document.