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Access Service: Islington Adult Social Services

Islington

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Islington's Access Service is the 'front door' to adult social services in the borough, providing information, advice and care support.

Islington Adult Social Services is the team to contact for all initial enquiries about social care, including safeguarding concerns. Please note that any care services arranged by Social Services may be charged for (this is means tested).

See Paying for care in External Links for more information.

As of Friday 16 June, the service has closed their access.services@islington.gov.uk inbox. From now on, they ask that all clinicians send referral forms to ASCReferrals@islington.gov.uk

Since January 2023, hospitals and practices have been send referrals to the new inbox. Any emails sent to the old inbox will trigger a bounce-back, informing the sender how to reach out to the team, either via the online forms or phone. The team has contacted individuals who have continued to use the old inbox, but from tomorrow they will not be directly chased.

Eligibility Criteria

Inclusions

  • people with physical/sensory disabilities
  • older people
  • their friends and/or family.

How to Refer

Access Service

020 7527 2299

The office can be called from 9am-5pm, Monday to Friday.

Emergency Duty Team

020 7226 0992

For emergencies outside of normal office hours, call the Emergency Duty Team.

ASCReferrals@islington.gov.uk

Completed referral forms should be sent to the listed email address. All older email addresses have been closed.

Islington Adult Social Care Request for Service Form

https://forms.office.com

Complete this form if you would like to request any support from Islington Adult Social Care. The form includes a request for a Care Act Assessment, an Occupational Therapy Assessment and/or a review of existing care packages.

Islington Adult Social Care Safeguarding Concern Form

https://forms.office.com

Complete this form to let Access Service know of any concerns you have about a patient's care.

For urgent support, call the team using the numbers above.

Self-referral

https://www.islington.gov.uk

Self-referrals involve a social care needs assessment. Find out more on the Islington Council website.

Locations

Islington Council

7 Newington Barrow Way, Islington, London

Service Feedback

access.service@islington.gov.uk 020 7527 2299

Review date: Sunday, 06 October 2024

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