In this section, you will find information about the various digital tools used widely across NCL. This may include support material and contact details.

Administrative triage using digital tools in general practice

A new e-learning module has been developed to support general practice administrative staff in sorting, signposting and delivering administrative triage using digital tools. The aim is to support an inclusive approach to managing demand and workload.

There are five sessions covering:

• introducing administrative triage
• designing a practice workflow and setting up a triage list
• promoting the service to patients
• confidently taking patients, or their nominated carer, through an online consultation request over the telephone or in person
• sorting patient requests and signposting to the right place, service, or clinician for clinical triage.

The e-learning module has been developed in partnership with Health Education England's (HEE) e-Learning for Healthcare and the Practice Managers Association.