Some patients struggle to attend or stay in the Emergency Department (ED) due to the long delays waiting to be seen. The Inclusion Health (IH) Team (IHT) in the Ambulatory Care Unit (ACU) can consider these referrals for medical issues only during a planned assessment appointment.  

Please note: 987 represents a planned attendance and must be arranged by IHT at a time and date agreed with the referrer.

Eligibility Criteria

Inclusions

IH patients, meaning over 18s who:

•  are homeless or in an IH facing hostel and struggle to access planned services 
•  use, or have used, class A drugs
•  use, or have used, opiate substation therapy like  methadone or buprenorphine
•  struggle, or have struggled, with persistent alcohol misuse
•  have other issues that mean they may have been excluded from good quality healthcare in the past.

Exclusions

• Non-medical issues, including, surgical, trauma, gynaecological, or other specialist input

How to Refer