-
Topics
- All Topics
- Self Care
- Blood, Skin & Nutrition
- Cancer & Screening
- Cardiovascular & Respiratory
-
Children & Family
- Child Emotional Wellbeing & Mental Health
- Children, Young People & Family
- Domestic Violence & Abuse
- Female Genital Mutilation
- Gender Identity
- Homelessness
- Learning Disabilities & Neurodevelopmental Disorders
- Migrant Health
- Safeguarding Adults
- Safeguarding Children
- Sexual Health
- Social Prescribing
- Speech & Language Therapy
- Weight Management & Nutrition
- Diabetes & Endocrine
- Diagnostics & Investigations
- Frailty & Complex Care
- Gastroenterology, Colorectal, Renal & Urology
- Head, Neck & Eyes
- Infectious Diseases
- Mental Health
- MSK
- Neurology & Neurosurgery
- Obstetrics & Gynaecology
- Social Care & Safeguarding
- Urgent & Emergency
- Pathways
-
Medicines
- Community Pharmacy
- Controlled Drugs Accountable Officer
- Electronic Prescription Service
- Infections and Antibiotics
- Medicines Compliance
- Medicines Management Teams: NCL
- Medicines Optimisation Prescribing Policies
- Medicines Supply Issues
- Opioids and Dependence-forming Medications
- Patient Group Directions
- Prescribing Guidelines
- Prescribing Quality Scheme (PQS)
- Prescribing Recommendations (NPR)
- Prescribing Watch
- Self-Care Medicines Scheme (SCMS)
- Shared Care
- Fact Sheets
-
Practice Management
- Cancer Care Resources
- Deadlines
- Enhanced Services
- General Practice Access Support
- General Practice Staff Survey
- Greener NCL: Sustainable General Practice
- Hospital Bypass Contacts
- Immunisations & Vaccinations
- Interface Consensus
- Practice Vacancies
- Referral Support
- Research Opportunities
- Submit a Patient Safety Incident Report
- Submit a Quality Alert
- Support for Staff
- Veterans’ Healthcare
- Education
- Digital
987 Inclusion Health
CamdenIslingtonProvided By
Many Inclusion Health (IH) patients struggle to attend A&E due to the long delays waiting to be seen, which can often trigger withdrawal symptoms and other issues. To combat this, the IH team at University College London Hospitals (UCLH) have set up the 987 initiative, so-called because email referrals should have '987' in the subject line to make it easier to find them.
987 is a route for patients to attend University College Hospital (UCH) and have an A&E level of access to tests/treatments, but without the prolonged waits and other problems associated with attending A&E spontaneously.
If you have an IH patient that you feel needs urgent (though not emergency) assessment, you can contact Dr James Norman and team directly, who can arrange attendance to UCH's ambulatory emergency care (AEC) departments for investigations and a Holistic Inclusion Health Patient Assessment (HIPA).
Please note: This is a planned attendance and must be arranged by the UCH team and a time agreed with the referrer. To access 987, contact Dr Norman directly on the numbers below while also completing the referral form (attached). Dr Norman and team will then book the patient into AEC and confirm the time and date with you (the referrer) for the patient to attend.
On the day, the patient attends A&E at UCH but is directed to AEC rather than the main reception area. In AEC they're quickly seen by the AEC nurses (usually within 15 minutes) who perform the requested blood tests and other simple assessments, before contacting Dr Norman who then sees the patient and performs a more thorough evaluation, with a particular focus on the acute issue. From there, Dr Norman can arrange same day tests, if possible, or even admission if necessary.
To learn more about this initiative, contact Dr Norman, IH consultant at UCLH directly (see Service Feedback).
Eligibility Criteria
Inclusions
IH patients, meaning over 18s who:
- are homeless
- use, or have used, class A drugs
- are on methadone/buprenorphine
- struggle with persistent alcohol misuse
- are undocumented migrants
- have other issues that mean they may have been excluded from good quality healthcare in the past.
How to Refer
IH consultant James Norman and team
To access 987, you can contact James Norman directly on the mobile numbers above. You must also fill in the referral form below. James and the team will then book the patient into AEC and confirm the time and date with you for the patient to attend.
EMIS form
Referral methods: Email
Complete the 987a Elective Attendance to UCH SDEC Referral Form and send to jamesnorman1@nhs.net
Where to find the form
- Camden: Camden Global Documents > Alcohol-Drugs-Smoking-Diet-Exercise-Lifestyle
- Islington: ISL Global Libraries > Alcohol & Substance Misuse folder
Locations
UCLH
Service Feedback
Downloads
Related Services
New Horizon Youth Centre
Support for young homeless people experiencing family breakdown, domestic abuse, poverty, violence, war and persecution NCL WideSame-Day Emergency Care: UCLH
Same-day emergency care (SDEC) for patients with acute medical conditions who would otherwise be admitted to hospital or ED NCL WideRelated Topics View All
Mental Health
Information about mental health services available across NCLAddiction
A range of addiction-focused services available across NCLHomelessness
Services for those at risk of homelessness, or already homeless, come in a variety of shapes and formsMental Health Crisis
Information about mental health crisis services available across NCL including for suicideUrgent & Emergency Care for Adults
Emergency, rapid access and urgent care servicesMigrant Health
Services to support refugees, asylum-seekers and migrantsReview date: Saturday, 20 September 2025