NCL Wide

GP IT service provides and supports information technology that is essential for GP surgeries to run in an efficient and effective manner.

Opening hours

The GP IT Service Desk opening hours are Monday to Friday, 8am-6.30pm.

Weekend opening times include Saturday and Sunday, 8am-6pm.

The team can be contacted via telephone or email:
t: 020 4506 6006 - Option 2

If you have an out of hours Priority 1 issue which you need to log i.e. a service failure or outage which has affected a while site, please use the below contact details:

Asim Khan (Primary Contact) t: 07786 515 085 e:

Tomi Somolu (Secondary Contact) t: 07920 190 484 e:

(See GPIT Contacts for full list)

Project Request Form (PRF)/ Additional Service Request (ASR)

For new and existing PRF/ASR applications, submit all enquiries to: 


NCL ICB GP IT Facilitators

The GP IT Facilitators can be contacted for non-urgent IT assistance around the use of clinical systems, basic IT training and to provide general advice and guidance relating to GP IT configurations.


EMIS related support eg Referral forms, templates


Service delivery escalations

Tomi Somolu, NCL GP IT Support Manager
t: 07920 190 484

Amir Rahman, NCL GP IT Support Manager
t: 07775 540 913

Nezila Nazimuddin, NCL Senior GP IT Facilitator

Asim Khan, NCL Primary Care Service Delivery Manager
t: 07786 515 085

GP Site Backup runs weekdays at 9pm and starts performing checks at 8.45pm every day. Media has to be entered before this time or the run will fail. 

The backup has a limit of 12 hours to run and complete, and an ejection task has been scheduled for weekdays at 9am. Please do not manually eject the tape if has not ejected automatically as this may interrupt the backup job.

Media must be entered daily, Monday to Friday. Not entering media has a knock-on impact on the future backup schedule.  

You can monitor the success rate of the backups from a summary.html file located on your shared drive file path (shared\backup_log\summary.html). The backup report runs at 1pm daily and takes about a minute to complete, so please ensure it is checked regularly after this point.

Please refer to the Check daily server backup status guide in the Useful resources section for complete steps.


If media has not ejected, please wait until 11.30am, by which time the job will have either finished or timed out. If media still hasn’t ejected, press the eject button once.

If the media gets stuck in the drive, please hold the eject button down for one minute. This will perform a hard reset and should eject as a result. 

If media is damaged, do not enter it into the drive. Please remove from circulation and order new media.

Logging calls

When logging failures with the Service Desk, please ensure the backup summary.html report is included.

Review date: Saturday, 20 May 2023