GP Site Backup runs weekdays at 9pm and starts performing checks at 8.45pm every day. Media has to be entered before this time or the run will fail.
The backup has a limit of 12 hours to run and complete, and an ejection task has been scheduled for weekdays at 9am. Please do not manually eject the tape if has not ejected automatically as this may interrupt the backup job.
Media must be entered daily, Monday to Friday. Not entering media has a knock-on impact on the future backup schedule.
You can monitor the success rate of the backups from a summary.html file located on your shared drive file path (shared\backup_log\summary.html). The backup report runs at 1pm daily and takes about a minute to complete, so please ensure it is checked regularly after this point.
Please refer to the Check daily server backup status guide in the Useful resources section for complete steps.
Troubleshooting
If media has not ejected, please wait until 11.30am, by which time the job will have either finished or timed out. If media still hasn’t ejected, press the eject button once.
If the media gets stuck in the drive, please hold the eject button down for one minute. This will perform a hard reset and should eject as a result.
If media is damaged, do not enter it into the drive. Please remove from circulation and order new media.
Logging calls
When logging failures with the Service Desk, please ensure the backup summary.html report is included.
