What is proxy access?

A GP surgery can give someone proxy access so they can help another person manage their GP health and care.

• Find out more: What is proxy access? (NHS)

Managing health services for someone else 

Patients can access medical services for a child, or someone else they care for (also known as linked profiles, proxy access or switching accounts).

Parents, family members and carers can manage health services on behalf of other people in the NHS App.

Patients can find support to manage health services for others on the NHS website.

• Find out more: Manage health services for someone else in the NHS App (NHS England Digital)

How to get proxy access 

Applicants need to contact the GP surgery of the person who wants help, to ask for proxy access with consent. A form may have to be filled by both the patient and applicant with photo ID. The GP surgery will then decide what access, if any, is appropriate, and make the changes in their clinical systems to set it up.

• Find out more: How to get proxy access (NHS) 

Proxy application service 

The proxy application service is available for all GP practices across NCL.
If you would like to register your interest to go live, complete the online form and NHSE will issue you with a go-live date for the service using the NHSApp.

Online visibility

The online visibility option allows you the to hide individual entries on a patient's online record.

Online visibility can be applied to any entry within a patient's care record or when performing other tasks in EMIS Web.

• For more information please read Online Services in EMIS Web guidance.

Proxy access: Age maturity notifications

Age notifications are currently generated when patients with a proxy reach 11 and 16.

Age 11: a proxy account will be restricted (access to book one appointment only) when the patient they care for reaches the age of 11. A clinician can assess whether or not the patient is competent to manage their own account. The proxy user will be notified of this by email three months prior to the patient's birthday.

Age 16: A proxy account will be revoked when the patient they care for reaches the age of 16. The proxy user will still be on the system, but no longer linked to the patient. Patients over 16 are deemed competent to manage their own account. The proxy user will be notified of this by email three months prior to the patient's birthday.

• For more information, see the Online Services - Proxy Access guidance.

Resources 

• NHS England Digital
• Toolkit (RCGP)