You can use the NHS App Dashboard for your practice to track NHS App registrations, logins, and how patients are using key features like appointment booking, prescription requests, and health record access, and track uptake. It can be accessed by anyone with an Okta account.

NHS App Uptake across NCL ICB (November 2025)

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NHS App repeat prescription request activity (December 2025 - January 2026)

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Getting Started with the NHS App

The NHS App gives patients a simple and secure way to access a range of NHS services. Find out more about the NHS App in this short introductory video. 

Discover and explore comprehensive information about the NHS App, including its features, resources, support for patients, integration guidance for healthcare organisations, the NHS App roadmap, a promotional toolkit, step-by-step guidance to support people, and details about the NHS App Ambassador programme.

Find out about how users download and use the NHS App, offering practical guidance on how to book appointments, order prescriptions, view medical records, and access other NHS services.

How to use the NHS App 

The NHS App User Guide for GP Practice Staff is a practical, step by step walkthrough designed to for staff to help patients from downloading the app and registering your identity to navigating its features like prescriptions, appointments, and messaging. 

The NHS App 6 Core Services for GP Practice Staff Enablement Guide provides a brief overview of each of the 6 core services (capabilities), as well as how staff can ensure that these are configured and made available to their patients.

Benefits of the NHS App for GP practices and  patients

Help and support

There is  NHS App Help & Support for patients and NHS App and NHS login Support Centre for GP Practice Staff.

The NHS England Digital Troubleshooting Guide dives deeper into common technical problems, such as device compatibility, error codes, login failures, proxy access, and document uploads and offers step by step advice along with instructions on when and how to raise issues to the NHS App, NHS login team, or relevant clinical system provider.

This FAQ for the NHS App gives answers for many common questions.

Find out how to give someone proxy access so they can help another person manage their GP health and care.

For any feedback relating to the content of this page please contact nclicb.primarycaredigitaltransformation@nhs.net.