NeuroResponse is a service which enables people with MS to get quick and easy, free, 24/7 access to clinicians via the NHS 111 provider, London Central West (LCW). The early detection of UTIs reduces visits to busy GP surgeries and unnecessary hospital attendances as well as improving the care pathway for the people living with MS.

NeuroResponse provides pre-labelled QR urine specimen pots to allow at-home sample collection if needed. A courier service will call at the patient's home and deliver the urine sample to the lab. The NHS 111 healthcare provider can then create an electronic prescription for antibiotics based on the urine results, which is then sent to a local pharmacy for pick up or delivery.

The service is now available to all people living with MS across all North and Central London boroughs including Barnet, Camden, Islington, Haringey and Enfield.

Eligibility Criteria

Inclusions

NeuroResponse is suitable for those who: 

• have a confirmed neurological diagnosis of MS in the medical notes
• are aged 18 or over
• are registered with a GP practice in Barnet, Enfield, Camden, Haringey or Islington

Exclusions

The service is not suitable for everyone including those who:

• do not have a confirmed Neurological diagnosis of MS in the medical notes
• are aged under 18
• have received stem-cell treatment abroad
• are currently on chemotherapy for cancer
• are registered with a GP outside of north and central London boroughs