In a presentation to the NCL NHS App Project Steering Group, Judy Wilson, Operations Lead at Brunswick Park Medical Practice (BPMP) outlined how the team streamlined and improved patient access by implementing a patient-centred system for ordering repeat prescriptions through the NHS App.

Judy walked through the five stages of the project: Initiation, planning, implementation, monitoring and closure and the next steps for continuous improvement.  

Since launching the digital transformation initiative in November 2023, BPMP has focused on improving access to repeat prescriptions through a team-led approach centred on the NHS App.

From August 2025, prescription requests have been received exclusively online or via community pharmacies, following the practice's full transition to NHS App-only. This shift reflects BPMP's commitment to patient empowerment and the delivery of sustainable digital healthcare.

In summary

• The practice strengthened its digital prescribing model, by identifying high volumes of email and pharmacy requests, duplication and limited patient visibility, while engaging key stakeholders early. 
• A clear roadmap was created, with defined timelines, responsibilities, communication plans, staff training and risk mitigation. 
• Adoption of the NHS App was supported through the installation of a digital kiosk, posters, QR codes and education. 
• Continuous monitoring using NHS dashboards and patient feedback helped refine processes. Embedding the digital model into routine practice has enabled sustainability, learning and future digital development.

For further information, contact Judy Wilson, MIGPM, Operations Lead, NHS App Ambassador.