Amendments to the GMS and PMS regulations mean that all practices within England must offer video consultations to their patients.

Video consultations can provide a middle ground for appointments between face to face and telephone calls and can expand the scope of a remote clinical triage. Therefore you might want to think about how to incorporate use of video consultations into your approach to modern general practice to support with clinical triage, same day appointments and planned patient care. 

A more detailed review of the considerations when offering video consultations to patients is available from NHS England.

If your online consultation provider is one of the recommended NCL suppliers (eConsult, PATCHS or Footfall), or Accurx, you also have access to their video consultation feature.

eConsult

The video consultation feature is available via the eConsult toolbar. Visit the video consultation page on the eConsult website to find out more information.

PATCHS

The video consultation feature is available via the PATCHS toolbar. Visit the video consultation page on the PATCHS website to find out more information.

Footfall

Scheduled video consultation appointments and on-demand video consultations can be set up in the Footfall system. Visit the video consultation page on the Footfall (Silicon Practice) website for more information.

Accurx

The video consultation feature is available for desktop via the Accurx toolbar. Visit the video consultation page on the Accurx website to find out more information.

Getting access to the provider toolbars

If your practice does not yet have access to your supplier’s toolbar, contact e: nclicb.ict@nhs.net who will get in touch to schedule a remote download and roll-out for the application.