The use of the NHS App and its advanced features has several benefits for practices and patients.

Benefit to practices: 

• Reduces text messaging and postage costs by sending messages for free via the NHS App. 
• Reduces administrative requests (such as booking appointments and ordering prescriptions) which frees up time for practice staff to work on higher value tasks. 
• Reduces the volume of phone calls and visits to the practice. 
• Releases time to support improvements to other services, including providing a better experience for patients (especially those who still prefer or need to visit in person or use the phone). 
• Reduces DNAs as patients can cancel appointments more easily. 
• Allows patients to verify their identity themselves through NHS Login, which saves practice time. 
• Improves communication between patients and practices, leading to higher levels of satisfaction. 
• Empowers patients to undertake simple tasks without needing to contact their practice. 
• Allows sharing of information to support increased patient safety, including fewer mistakes, duplications and complaints. 
• Meets the ambitions of the ‘Delivery plan for recovering access to primary care’. 

Benefits to patients: 

• Patients can access NHS services for free through NHS App 24 hours a day, 7 days a week. 
• Access is quick and secure. 
• The NHS App is ‘a digital front door’ to GP surgery services. It allows patients to book appointments and order repeat prescriptions without the need to be held in a queue by busy practice telephone lines.  
• The app has access to several other services including symptom checkers, NHS 111 and online consultations.

By creating a dummy patient account for your practice, you will be able to view insights to how your patients can use the NHS App and what they can (and cannot) see. 

To set up a live dummy patient account which also links to the NHS spine via Personal Demographic Service (PDS), contact nhsapp@nhs.net to request one. You can find more details on setting up an NHS App Test patient.

For the NHS App: 

• Records are updated in real time. 
• All coded entries are visible.  
• Once prospective free text record access is turned on for a patient, free text data is visible in all areas of the record (excludes patient alerts, entries made directly into care history or when online visibility is limited for any sensitive content). 
• Document records from Docman, referral forms, any correspondence letters or attachments added in EMIS are visible from the prospective online record access date (online visibility can be limited for any sensitive content). 
• Appointment data visible to patients include the session name as well as the slot type. 
• Data access control can then be determined at an individual patient level as required.

• ​​​​​​NHS App help and support