This session will cover the patients’ journey from when their appointment is confirmed to when they leave your practice, minimising the risks for the patients and the practice staff.

Topics covered will include:

• how to minimise unnecessary face-to-face contact
• what should you do when the patient arrives
• where should they wait
• what consideration should be given to their method of transport and will this change your actions
• how the room should be laid out
• what should you do when the patient leaves
• infection prevention and control, as well as appropriate PPE, required at all stages

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