Docman10X is a document workflow system used by GP Practices to enable them to effectively manage inbound correspondence. Documents enter the system via electronic collection from Docman Connect or NHS Mail or the user may scan or upload the documents manually.

Documents are “filed” by users of the system to the patients record, which also transfers to the Clinical System record via a third-party API.

The documents can also be work flowed around the GP practice so that appropriate action is taken with each piece of correspondence received. Clinical codes can be added from within tasks in Docman, codes are transferred to the patient’s record in the Clinical System.

The online self-service portal allows you to log issues without calling the Help Desk.

Patient visibility functionality (Docman 10)

New features have been added to Docman to allow more control of document visibility to patients via Patient Facing Services (PFS). This is in preparation for the upcoming changes to patient access to online GP records.

See the Docman user guide in Useful resources and follow the enclosed steps to understand how to use the new features in Docman 10.

There has been an NCL-wide upgrade of Docman to enable the new features; if you do not think your software has been updated, contact GP IT.

The Docman Help pages and Resources section is currently undergoing a refresh. If any NCL customers have any specific user guide or in app walkthrough requests please pass these to your customer success lead Dua.
 
The Resources section in Docman is available on the Navigation Bar, please look in here for in-app walkthroughs and any user guides. Regarding the Patient / Online services functionality, the UI is undergoing development and the user guides will be uplifted and added to the Resources section within Docman. You will receive a notification in Docman prior to the release of the change.