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NCLD & NHSmail password reset

NCL Wide

NCLD accounts (username@ncld.nhs.uk) and NHSmail accounts* can get their passwords reset without needing to contact the ICT Service Desk, therefore reducing the time required to carry out this step.

To perform this reset, the following will be required:

  • a registered email address 
  • and a registered mobile 

(*Note: these would have been required when NCLD and NHSmail accounts were initially set up) 

Access this link and follow the reset instructions.


Review date: Saturday, 06 December 2025