• Webinar 3: 15 August – Management reporting 
• Webinar 4: 29 August – Playlists and bespoke messaging 
• Webinar 5: 10 September – Five top tips for improving access
• Webinar 6: 30 September – Call routing 
• Webinar 7: 17 October – Patient call back 
• Webinar 8: 31 October – Phone bar usage 
• Webinar 9: 12 November – Reducing call waiting times 
• Webinar 10: 26 November – Check and cancel
• Webinar 11: 12 December – Surgery assist 

For further information, contact, Olive Kyogerera, PCARP project support officer, o.kyogerera@nhs.net