In this session, NHS England's Primary Care Transformation Team will be discussing what quality improvement (QI) is and how it can help in tackling challenges with processes such as virtual/face to face appointments, signposting and document flow.

The event is designed for anyone working in general practices/primary care networks who is thinking about making changes or improvements and would like to understand how QI could help them.

The webinar will provide:

• an introduction to practical approaches to making changes and how these approaches can help to speed up getting things done and make improvements stick
• information about how QI techniques can be used to make changes and how to get started using the Model for Improvement.