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NHS App prescriptions: Medicines unavailable feature roll-out

NCL Wide

To enable national rollout of the medicines unavailable feature in the NHS App, the prescribed-next date shown against medicines will be disabled for now.

Testing during the pilot found the date could be unclear or misinterpreted, so it has been removed while design and supporting content are refined ahead of any potential reintroduction.

Users will still see their full list of repeat medicines, including those not currently available to request and the reasons why. The last prescribed date will remain visible.

This change enables national rollout of the medicines unavailable feature while reducing potential confusion linked to the prescribed next wording.

A small update has also been made to the guidance at the top of the page, improving clarity on when to order medicines based on GP feedback.

No action is required from practices. 

Expiry date: Monday, 28 September 2026