This LCS is designed to meet the needs of patients who place high levels of demand on primary or secondary care or are frequent attenders at the practice.

The key outcomes this specification is intended to deliver are:

• Meeting the care needs of complex patients who frequently present at the practice and require longer appointments and whose health outcomes would benefit from improved continuity of care.
• To ensure that all practices have an appointment management system that can effectively meet the range of needs of the population only same day demand.