Consultant Connect Advice & Guidance

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Under Review — this page was due to be reviewed by Friday, 10 June 2022. The information shown here may be outdated.

Consulant Connect can provide rapid advice and guidance (via phone and messaging) at no cost. You can use the platform to speak to local and national specialists when timely advice is needed, especially if your patient’s needs are complex. 

To find out what local services are accessible for your borough on Consultant Connect, consult the local borough Consultant Connect services spreadsheet (see Downloads). This document will be updated as new services are brought onboard.

Covid-19 support

An NCL support line has been launched by UCLH via the Consultant Connect platform. The service is open 8am-8pm, seven days a week. This service is to support patient queries about Covid-19 Oximetry@Home.

How to access the Consultant Connect service

You can access the service via the Consultant Connect App (see External Links) or via your landline with a unique dial-in number to your practice.

When you open and log into the Consultant Connect App, you will see a list of speciality services that are available to you. When you call your unique dial-in number, a list of available specialities will be read out to you for selection using the keypad.

Advice and guidance, delivered by Consultant Connect, routes your calls and messages to a rota of specialist NHS consultants. If the first consultant is unable to answer, the service moves your call to the next available consultant. The average connection rate is just 27 seconds.

Visit the External Links section for some how-to videos to help you with the App.

External Links