Complex Care Case Management


The Camden Case Management service supports effective care for people with long-term conditions and those with complex health and social care needs. 

 The service provides:

  • three dedicated complex care nurses and one dedicated CPN complex care nurse
  • work across whole of Camden, including support with discrete caseloads
  • clinical supervision of complex care nurses
  • avenue/fast-track to teams and services provided by CNWL Camden Provider services.

The service is based in IPC DN Teams, North in Gospel Oak, South in Hunter Street, West in Belsize Priory.


Sue Elvin, Nurse Consultant for District Nursing in Camden, talks about CNWL Complex Care Nurses and their contribution to Complex Care across Camden, how patients are referred to the team, and important information to be included in the referral.

Eligibility Criteria


Any Camden resident with complex needs for whom an MDT discussion could support their care and wellbeing within the community.


Any person:

  • under the age of 18
  • not a resident in Camden.

How to Refer

EMIS form

Referral methods: Email

The complex care nurses can also  be referred to by ticking the “complex care nurse” box on the community referral form for CNWL.

The EMIS form is listed as:

  • Camden Community Health Referral Form: CNWL (October 2020)

It can be found in the local EMIS global document library systems:

CamdenCamden EMIS Forms page

The completed form should be sent to

Editable PDF / Word document Download Form

Referral methods: Email

Please complete the relevant sections of the form and return by email:

If you are unsure which MDT you wish your patient to be discussed at, tick the 'unsure' or 'Single Point of Access' for the referral to be processed by the MDT team accordingly.

You will be notified of the date on which your patient will be discussed and you'll be invited to attend the allocated meeting.


Referral methods: Email

Referrals can be sent through the following routes:

  • GP Complex Care Case Management meetings
  • email to complex care nurse.

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Review date: Tuesday, 23 January 2024