This 60-minute webinar will explore the features of Surgery Connect, designed to reduce your call waiting times. X-On Health will demonstrate how to utilise the User Console to make informed decisions based on the data it provides.

Additionally, the webinar will discuss minor adjustments that can significantly decrease queue times, such as managing groups on the fly with the Step In function and implementing custom messages in your call flows to reroute callers to specific services or information, thereby reducing the need for direct interaction with your team.

Topics covered include:

• the areas of Surgery Connect that can facilitate reduced queue times
• reasons to adopt them
• a demonstration of how easy they are to implement

X-On Health will signpost you to its CPD-accredited online learning courses to help you implement the features covered and provide the opportunity to gain certificates to include in your personal development portfolios.

The session will be recorded; please register to receive the recording.

Please note: After completing the registration form, an email will be automatically generated with the link to join the event on the day. This should happen immediately; if you do not receive the email, you may need to check your spam/junk inbox. That email will have the link to join the event on the day.

By registering, you submit your information to the webinar organisers, who will use it to communicate with you regarding this event and their other services.