Digital Support Service (Haringey)

NCL Wide

A pilot Digital Support Service has been developed in Haringey to help better understand how patients can be supported to access digital NHS services and help inform future commissioning.

Quality seminars held in June 2019 highlighted Haringey GP practices were using a total triage system and those with no digital means or skills faced a barrier when making and accessing appointments. This cohort of patients were termed ‘digital excluded’.

A subsequent piece of work demonstrated this was happening across the whole system (primary care, secondary care and community health services). An integrated approach has been used to respond to this digital inequality and was co-produced by NMUH, BEH Mental Health Trust, Whittington Health, Haringey primary care clinical leads, Digital First, Haringey council colleagues and Public Voice.

Public Voice (Healthwatch Haringey) has subsequently been commissioned by Haringey directorate to deliver a project to enable patients to access digital NHS health and care services. It has recruited a pool of volunteers trained to support patients remotely and in-person to use digital systems/platforms such as AccuRx and AttendAnywhere, which enable patients to have video consultations with allied health care professionals where clinically appropriate. 

  • enable patients to access services from their own phones/devices
  • enable patients to access an appointment privately from local community hubs (libraries and community-based buildings)
  • loan smartphones to highly digitally-isolated patients following a needs assessment
  • train care home staff so they can support residents to access such services
  • empower and support unpaid carers to access services for themselves and loved ones. 

Below is the current schedule and the operating hours of the three community hubs. Please mention this option to patients and the Digital Support Service will explore further with them and make the necessary arrangements.

Please do not send patients to the hubs without making a referral as these are not drop in sessions.

MondayMarcus Garvey (10am-3pm)

Tuesday: Marcus Garvey (10am-6pm), Wood Green (10am-6pm), Northumberland Park Resource Centre (10am-4pm)

Wednesday: Marcus Garvey (10am-4pm)

Thursday: Marcus Garvey (10am-6pm), Wood Green (10am-6pm)

Friday: Marcus Garvey (10am-4pm)

Saturday: Marcus Garvey (10am-4pm), Wood Green (10am-4pm).

To refer patients into the service, please visit the Healthwatch Haringey website (see right).

If you have any queries, please contact

Review date: Wednesday, 01 March 2023