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Dealing with Violence & Abuse

NCL Wide

To support primary care and help tackle the unfortunate cases where patients have not treated staff with respect and courtesy, the ICB has launched a public-facing campaign specifically for general practice called Tackling Abuse: Supporting General Practice. 

GP practices may still find themselves in a situation where they are faced by a violent or aggressive patient. In such cases the patient can be immediately removed from the practice list, and the Special Allocation Scheme can continue to provide GP services in a secure environment.

Review date: Wednesday, 23 August 2023